Most teams believe documentation is the solution. If something goes wrong, the answer is usually: "We need to document this." So they do. They write a page. They put it in Notion. They drop the link in Slack. Problem solved. Except it isn't.
Most teams don't think they have a knowledge problem. They use Google Drive, Notion, and Confluence. On paper, everything is documented. And yet, every week, the same questions show up in Slack.